Postage and Return Policy

Delivery options:              

Standard shipment

 

  • $9.99 for under $75 orders
  • Free for orders over $75
  •  3 to 5 working days

Express shipment

  • $15 for under $75 orders
  • $5 for over $75 orders
  • 1 to 2 working days
Priority
  • $25 for all orders
  • Typically 1 working day

All Orders

All delivery times are estimates. In most cases, delivery is within the specified time. However, in rare cases, delivery may take longer due to unforeseen and uncontrollable circumstances. Expedited and regular mail do not have guaranteed delivery times.

Claims
In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.

Return Policy

Beauviva.com will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage.

You must send an email to help@beauviva.com within 5 days of receiving the product if you wish to return it. The product itself must be returned within 12 days of you receiving it. Please ship damaged product back by Regular Mail. Return packages shipped by FedEx, UPS and other couriers are automatically rejected and will not be received by us. Also if your order was over $75.00 CAD and we paid for shipping of your package that shipping charge will be deducted from your refund

Beauviva.com is not able to process a refund or exchange for any items which have been used or opened. 

No refund is available for any shipping cost paid when you placed your order. There will be no reimbursement for any shipping cost incurred in returning the goods.